Our Services
Inbound Service
What's the difference between inbound and outbound calling ?
An inbound call center receives incoming calls typically made by existing customers of business. Providing exceptional customer service is the main function of this type of call center. The service provider takes the calls for a business or organization.
Inound call center services include customer support call answering and handling, and typically involves Below are some common inbound telephone answering services :
Technical support
Technical support is a requirement for any company that sells, leases, or maintains equipment or software.
Customer service
We offer outstanding customer service to you, so you can provide the attention to detail to your own clients. It’s one reason why NPCC is one of the most trusted options for inbound call center customer service.
Help desk service
Customers can report faults or problems, submit complaints, or order products.
Handling customer inquiries
Inbound call handling occurs when call center agents pick up the phone and deal with the request, complaint, or question of the customer.
