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Who We Are?


Multi Service Call Center (MSCC) is a global leader in outsourced customer support solutions, offering a comprehensive range of services designed to enhance customer interactions. Our expertise spans technical support, HR services, talent acquisition, marketing, and appointment scheduling. With a multilingual call center and a highly skilled, dedicated team, we deliver outstanding customer experiences tailored to your business needs. Leveraging years of industry experience, MSCC excels in optimizing operations across diverse sectors, ensuring efficiency, scalability, and client satisfaction.

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CUSTOMER SERVICES

Agents provide customer service before, during and after the purchase ...

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TELEMARKETING

Maximize the potential of your business with top-quality customer support ...

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INBOUND SERVICES

Expert technical support / Customer service / Advertising response / Call Answering services ...

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OUTBOUND SERVICES

Up-selling Cross-selling, Lead Generation Services ...

We Are Operating At Nearly Double Our Capacity


The Theory behind small team collaboration is that less bureaucracy gets in the way when there are a fewer individuals involves. In plainer terms, less complexity equates to greater effectiveness.

    Our Process

    The modern world is in a continuous movement and people everywhere are looking for quick.

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    • Why: Well-trained agents are better equipped to handle customer inquiries and provide excellent service.
    • How: Implement ongoing training programs, provide access to knowledge bases, and offer coaching opportunities.
    • Why: Technology can improve efficiency and customer satisfaction.
    • How: Invest in CRM software, AI-powered chatbots, and call recording systems.
    • Why: Data-driven insights can help identify areas for improvement.
    • How: Track metrics such as average handling time, first-call resolution rate, and customer satisfaction scores.
    • Why: Happy agents are more likely to provide exceptional service.
    • How: Create a supportive work environment, offer incentives, and recognize employee achievements.

    Less Work More Flow

    There are various skills that you could be beneficial in our call center for your type of Business, here are some examples :

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    Telesales

    We accompany your commercial projects by assets of tele-sales adapted to your culture.

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    InBound

    Customer service, Technical support, Switchboard/Telesecretariat, Up sales and Cross Sales.

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    Telesecretariat

    Standard and telephone reception outsourced.

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    Outsourcing

    The Outsourcing of customer service allows you to combine cost optimization, relational efeciency, and optimal customer satisfaction.

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    Customer Service

    A service of outsourcing customer service solution is at your disposal to manage the needs of your customers.

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    OutBound

    B2B/B2C telesales, Telephone Surveys, Lead generation, Appointment setting.

    Our Ambitions for the Year


    As the fastest-growing digital agency, we are driven by strong business values and innovative ideas. This year, we aim to achieve remarkable growth and expand our impact, backed by impressive numbers and results. Our Most Importants Ambition:

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    Awwards

    50

    Projects

    1000

    Happy clients

    15

    Expand Multilingual