Our Services
Outbound Services
Job description
In opposition to inbound call centers, outbound call centers make more calls to the customers. The primary motive of an outbound call center is to reach out to the customers, get to know their experience with your business, promote your business or a routine checkup.
Types of Outbound Calls :
Lead Generation
A lead-generation service is used to grow your business, attract new clients, and create sales pipelines. It is a fundamental key will confirm to success for many business.
Appointment Setting
Outbound agents schedule meetings or appointments between the customer or lead and the assigners salesperson. They will confirm the best time and date for the current or potential client to interact with a company representative.
Using profiled and targeted data lists os specefic companies or market sectors that have a real need for your products or services, NPCC’s experienced outbound teams will call your potential customers to make qualified appointments for your sales teams.
Telemarketing
Telemarketing or telephone marketing is a communication strategy wich consists in contacting potential customers by phone or mobile to offer them services, products or promotions. Different companies leverage telemarketing throught a contact center. Outbound telemarketing is when customers potential prospects are contacted at random thanks to a call list or call registry.
Telsales
Often lumped in with telemarketing, telesales has a different end goal in mind-to close the sale. Sales agents usually take over where the role of telemarketers ends. They have to be patient and persuasive, both for pursing qualified leads and then converting them into sales.
How does an outbound call center work?
– Agents have a conversation with the customer about a topic of interest and end the call at disposition.
– This outgoing call may hit ensd with a busy line, incorrect number, unavaibility or customer answer.
– An agent or machine from outbound call center dials a call to a particualr customer from the database.
